Privacy Policy

Privacy Policy

Last updated: July 2026

At Nova & Co ("we", "us", "our"), we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and store your information when you visit shopnovaandco.co.uk or make a purchase from us.

1. Who We Are

Nova & Co is an online women's fashion retailer based in the United Kingdom. If you have any questions about this policy, please contact us at hello@shopnovaandco.co.uk.

2. What Data We Collect

We may collect and process the following personal data:

  • Name, email address, phone number, and delivery/billing address
  • Payment information (processed securely — we do not store card details)
  • Order history and purchase behaviour
  • Device and browsing data (via cookies)
  • Communications you send to us

3. How We Use Your Data

We use your data to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your enquiries
  • Send marketing emails (only with your consent)
  • Improve our website and customer experience
  • Comply with legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

  • Contract: to fulfil your order
  • Legitimate interests: to improve our services and prevent fraud
  • Consent: for marketing communications
  • Legal obligation: to comply with applicable laws

5. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties who help us operate our business, including:

  • Shopify (our e-commerce platform)
  • Payment processors (e.g. Stripe, PayPal)
  • Delivery and courier services
  • Email marketing platforms

All third parties are required to handle your data securely and in accordance with applicable law.

6. Cookies

We use cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us at hello@shopnovaandco.co.uk.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions or concerns about your privacy, please contact us at hello@shopnovaandco.co.uk.